Delivery Methods

Standard shipping within the UK is £3.99.

We use a combination of My Hermes, DPD and Royal Mail services and process orders during a normal work week. Orders placed on a Friday or the weekend will be processed the following week. 

We aim to dispatch within 2 - 3  working days from your purchase. Made to order items may take longer, please see product description for time estimates. Delivery will take up to 3 - 5 working days. 

We are not responsible for packages that are lost or damaged in transit or any delays outside of our control.

Standard shipping does NOT include insurance. 

 

International

For our neighbours in the EU, we offer a flat rate shipping of £15.

USA, Canada and Australia a flat rate of £20.

We use DPD Classic Air Service or a similar service that is fully tracked. Please allow 7 - 10 working days for delivery. International orders may be subject to delays at customs.

Anywhere else in the world please get in touch with your order and delivery address to get a shipping quote.

International orders are final sale and are not eligible for refund or exchange. 

Due to international custom laws international orders may incur additional charges. The buyer is responsible for any charges applied to the package at customs. 

 

DISCLAIMER

Please be aware that due to the handmade quality of our printed linen goods they will all slightly vary. We take great pride in not mass producing our range and believe that each piece is special and one of a kind and the irregularities are there to remind us of the handmade charm.

Returns & Exchanges 

Returns and exchanges can be made within 14 days from receiving the product. We will only accept items that have not been used or damaged and returned to us in original packaging. The buyer is responsible for cost of return shipping. 

Please notify us immediately if you wish to make a return or an exchange by emailing contact@renlondon.co and we will confirm the address to send the item back to. Refund will be made excluding the original cost of shipping, unless faulty or damaged. It will take up to 10 working days for the refund to process. Get in touch with us if after 10 working days you have not received an email.

Please ensure that the goods are suitably packaged. We will not issue refunds on items that do not arrive or arrive damaged.  

Sale items and items purchased with a promotional discount are not eligible for returns

 

Pre Orders

Full payment is taken at the time of a pre order and the goods are dispatched at a time specified in the product listing. Once delivery has been arranged, you'll receive tracking information from us via email. Once the pre order is secured, we do not take cancellations or refunds until the item is shipped. The order will ship when all items in the order are available. When the order is received, our normal exchanges and returns policy applies. 

We're a small, independent brand and we manufacture our clothing in limited batches, largely on a pre order basis. The pre ordering process means that we can produce according to demand, allowing us to eliminate over-production and minimise waste as part of our dedication to mindful and sustainable fashion. 

We produce limited amounts of stock for pop up shops and other shopping events several times a year. If you miss out on an item online, you may be able to purchase at our next event. Follow us on instagram or sign up to our newsletter to receive information on any such future pop ups.