Delivery Methods

Domestic shipping is free on orders over £200 and £3.99 on orders under £200. Use the code FREESHIPPING at checkout.

We use a combination of My Hermes and DPD services and process orders during a normal work week. Orders placed on a Friday or the weekend will be processed the following working day. 

We aim to dispatch within 2 - 3  working days from your purchase. Made to order items may take longer, please see product description for time estimates. Delivery will take up to 3 - 5 working days. We cannot be held responsible for any delays outside of our control. 

International

For our neighbours in the EU, we offer a flat rate shipping of £15.

Our friends in the USA and Canada a flat rate of £20.

We use DPD Classic Air Service that is fully tracked. Please allow 3 - 7 working days for delivery. We cannot be held responsible for any delays outside of our control. 

Anywhere else in the world please get in touch with your order and delivery address to get a shipping quote.

Please be aware that due to international custom laws international orders may incur additional charges. The buyer is responsible for any charges applied to the package at customs. Should the buyer refuse to pay any custom duties and tax, it is then the responsibility of the buyer to ensure the goods are shipped back to us in order to receive a refund. Returns are processed once the goods reach us. 

Delivery costs are non-refundable on any international returns. The cost of returning the goods is the responsibility of the buyer. 

Easy Returns & Exchanges 

Return and exchanges are accepted and can be made within 14 days from receiving the product. We will only accept items that have not been used or damaged and returned to us in original packaging. The buyer is responsible for cost of return shipping. 

Please notify us immediately if you wish to make a return or an exchange by emailing contact@renlondon.co. After receiving a returns authorisation, we must receive the goods back within 4 days from the authorisation. Returns items will then be refunded excluding the original cost of shipping, unless faulty or damaged. 

Returns or exchanges are not accepted on any Sale items. All purchases made on Sale items are final. 

DISCLAIMER

Please be aware that due to the handmade quality of our printed linen goods they will all slightly vary. We take great pride in not mass producing our range and believe that each piece is special and one of a kind and the irregularities are there to remind us of the handmade charm. 

Pre Orders

Full payment is taken at the time of a pre order and the goods are dispatched at a time specified in the product listing. Once delivery has been arranged, you'll receive tracking information from us via email. Once the pre order is secured, we do not take cancellations or refunds until the item is shipped. When the order is received, our normal exchanges and returns policy applies. 

We're a small, independent brand and we manufacture our clothing in limited batches, largely on a pre order basis. The pre ordering process means that we can produce according to demand, allowing us to eliminate over-production and minimise waste as part of our dedication to mindful and sustainable fashion. 

We produce limited amounts of stock for pop up shops and other shopping events several times a year. If you miss out on an item online, you may be able to purchase at our next event. Follow us on instagram or sign up to our newsletter to receive information on any such future pop ups.