Delivery Methods

Standard shipping within the UK is £5.00.

We use Royal Mail 1st class, signed for service and process orders during a normal work week. Orders placed on a Friday or the weekend will be processed the following week. 

We aim to dispatch within 2 - 3  working days from your purchase. Made to order items may take longer, please see product description for time estimates. Please allow 3 - 5 working days for delivery once dispatch is confirmed.  

We are not responsible for packages that are lost or damaged in transit or any delays outside of our control.

Standard shipping does not include insurance. 

 

International Shipping, returns & exchanges

W'e’re mindful of our environmental footprint and limit our returns/exchanges policy on items travelling long distances. ALL INTERNATIONAL ORDERS ARE FINAL SALE AND NOT ELIGIBLE FOR REFUND OR EXCHANGE. Please order carefully or email us ahead of purchasing if you have any concerns about fit or sizing.

For our neighbours in the EU, we offer a flat rate shipping of £15.

USA, Canada and Australia a flat rate of £20.

We use DPD Classic Air Service or a similar service that is fully tracked. Please allow 7 - 10 working days for delivery. International orders may be subject to delays at customs. Any goods rerouted back after 3 failed delivery attempts will be re-send back at the customers expense.

Anywhere else in the world please get in touch with your order and delivery address to get a shipping quote.

Due to international custom laws international orders may incur additional charges. The buyer is responsible for any charges applied to the package at customs. 

UK Returns & Exchanges 

Returns and exchanges can be made on full-priced items only and within 14 days from receiving the product.

The item must be sent back to us with all original tags attached and in a saleable condition. We will only accept items that have not been used, damaged, or washed. Buyer is responsible for cost of return shipping. 

Please notify us if you wish to make a return or an exchange by emailing enquiries@renlondon.co and we will confirm the address to send the item back to. Exchanges are especially time sensitive as we don’t keep large amounts of stock, so it’s important you get in touch with us to secure a difference size or style.

Once the item has reached us and been inspected, the refund will be made using the original payment method and excluding the original cost of shipping. It may take up to 10 working days for the refund to process. Get in touch with us if after 10 working days you have not received an email.

Please ensure that the goods are suitably packaged. We will not issue refunds or exchanges on items that do not arrive or arrive damaged.  

Sale items and items purchased with a promotional discount are final sale and not eligible for returns

We’re an environmentally conscious brand and believe that to make a difference we need to give up the notion of a superficially perfect product and embrace the slower, more gentle approach to fashion. For this reason we choose to use low impact fabrics, some of which are handwoven, some naturally dyed, that may have some irregularities in the weave, small snags and runs or subtle variations in tone. We don’t consider those characteristics to be flaws or grounds for returns.

Pre Orders

Full payment is taken at the time of a pre-order. Expected dispatch date is listed on the product page. Once delivery has been arranged, you'll receive tracking information from us via email. When a pre-order is secured, we do not take cancellations or refunds until the item is shipped. The order will ship when all items in the order are available. When your order reaches you, our normal exchanges and returns policy applies. 

We're a small, independent brand and we manufacture our clothing largely on demand. This allows us to curb over-production and minimise waste as part of our dedication to mindful and sustainable fashion and as a bonus provides our customers with some exclusivity. We believe that good things come to those who wait!

We produce limited amounts of stock for a select few retailers or pop up shops and other shopping events several times a year. If you miss out on an item online, you may be able to purchase at our next event. Follow us on instagram or sign up to our newsletter to receive information on any such future pop ups.